K Andrews

Experience

q30 design inc.
Lead UX and accessibility specialist
October 2015 – present

• Overseeing all UX strategies, activities, and deliverables
• Ensuring design and code are accessible and AODA compliant
• Communicating and workshopping with client’s project team and other vendor teams
• Developing and delivering UX strategy and deliverables for small and large projects ($25k to $1.5M)

Significant accomplishments

• Collaborated with q30 designers and developers to create new UX workflows for digital projects, incorporating user research, testing, and documentation
• Trained q30 graphic designers on creating more-accessible templates and digital designs
• Created and provided custom training to numerous clients, most recently an 8-week training engagement with IESO
• Formalized q30’s documentation process, introducing annotated wireframes paired with functional specification documents as requirements for larger builds
• Formed long-term positive collaborative relationships with many of our client teams

Lead UX for full website builds

Ontario Science Centre
North York General Hospital
Financial Services Regulatory Authority
Independent Electricity System Operator
Save on Energy
Ontario Energy Board

Other key clients

Canadian Partnership Against Cancer

Ongoing UX strategic work and user testing

Health Quality Ontario

Design and UX for the Surgical Quality Improvement Plan (SQIP) tool

Gerstein Centre and Food Allergy Canada

Pro-bono/reduced rate UX strategy and design

TD Bank

AODA evaluation and remediation of quarterly newsletter, financial disclosures, and annual reports

MacLaren McCann
Experience Architect (June 2014 – October 2015)
Experience Architect Intern (December 2013 – June 2014)

• UX strategy, design, and oversight across a number of projects
• Implemented usability testing as a new capability for the agency

Key clients

Suncor, Mastercard, TransCanada, Neutun, GM Canada, New Brunswick Power

Deliverables included

• Static, clickable, and responsive annotated wireframes and prototypes
• Personas, experience maps, use cases, and user flows
• User testing test plans, scripts, and results documents
• Heuristic analysis
• Site maps
• POVs
• Director-level internal and client presentations

Web Design and UX Consultant
Independent (2009-present)

• Independent consultation to small businesses on digital design, usability, and site development
• Clients have included professional photography businesses, social work and family law offices, health informatics consultants, and entertainers

Services include

• Usability analysis and recommendations
• User testing plans
• Technology planning
• Wordpress installation and customization
• Admin training
• Security and privacy evaluation